Frequently Asked Questions?
Can anyone use SpamBlocker?SpamBlocker blocks spam at domain level before it
gets to your mail server.
What makes SpamBlocker different?Unlike most anti-spam solutions SpamBlocker does not analyse the content of the message as this process has a tendency to produce a large number of ‘false positives’ or the blocking of legitimate mail instead of just the SPAM.
SpamBlocker uses information from the inbound connection to
determine if the server is a trustworthy source.
What about 'dangerous' emails?We check messages using traditional SPAM techniques to flag potentially dangerous messages to the end users. These checks include attachments which contain executable code, and URLs in the message which point to known blacklisted web sites and others. We also virus scan all emails using the Symantec Virus scanning engine. Back to TopDo I need to install anything on my computer?SpamBlocker works at domain level blocking any spam emails before they reach your computer, so does not require any software to be installed. We simply redirect your domain through our system which gets rid of any spam, then forward the valid emails to your existing mail server. Back to TopWhat if the SpamBlocker system goes down or your Internet service provider goes down?SpamBlocker has two data centres located in the North Island, both of which are serviced by separate Internet Service providers. Our systems are completely mirrored in both centres so that should one service provider or centre go down your mail will simply be delivered via the other. Is there a limit on users or domains?With SpamBlocker there are no limits on the number of users or domains that you have. Our plans are simply based on the volume of legitimate mail that you receive. So you can have all of your domains under the one SpamBlocker plan. Back to TopWhat about security?SpamBlocker staff have Top Secret Security Clearance certified by the New Zealand Security Intelligence Service. As soon as email is delivered to your server it is permanently deleted from the SpamBlocker system. Back to TopCan I do recipient filtering with SpamBlocker?SpamBlocker can perform a real-time lookup of the recipient
address with your mail server during the initial SMTP Session. Back to TopWhat about locking down my firewall?We suggest you update your firewall to only allow inbound email from the SpamBlocker servers as some Spammers will still attempt to send mail directly to your servers even though the mail exchange records have been configured to deliver mail via SpamBlocker. What about any spam messages that I get?Any spam messages can be forwarded to SpamBlocker using the
following procedure: Back to Top
|
|